Terms

Once payment is received and we have decided on your best photo to recreate in pencil, your artwork will take 7 - 14 days to complete (depending on size) (excluding holidays). Upon completion, your artwork will be shipped US Standard First Class Mail with Insurance. Because I reside in Hawai'i mail can take a little longer to reach the mainland, but your artwork should take no more than 7 to 10 days to reach you in the US after it's completed.

Your drawing will be placed in a cellophane sleeve and shipped flat with cardboard masonite or rolled in a tube, depending on size, to ensure careful delivery and will arrive ready to frame.

>>Please Note: In an effort to be environmentally conscientious, recycled cardboard will be used for shipping whenever possible.

The price of shipping automatically added to your order includes USPS Insurance so that should your drawing become damaged or lost in the mail I will redraw it and mail you a new one as soon as possible. If your drawing arrives damaged, please send me photos of the packaging as well as of the damaged drawing WITHIN 48 HOURS OF RECEIVING IT and I will start the insurance claim process.

If your portrait doesn't arrive within 30 days of being mailed, USPS considers it lost. You can email me at that time and we will begin the insurance and redrawing process.

I deeply appreciate my clients and I sincerely want your portrait-commissioning process to be easy and exciting. If there's anything amiss by the time your precious portrait reaches you, do not hesitate to contact me as soon as possible.

Thank You!
Caleigh